Firezza - Demand Proper Pizza

Standard Terms and Conditions

Please make sure you have read our Terms and Conditions (this page), Website Terms of Use, Privacy and Cookie Policy before proceeding with your order.

It is essential to note that refunds and cancellations cannot be made to online orders apart from in exceptional circumstances.

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Competition Terms
Voucher & Promotional Terms
Latest Print Menu Disclaimer

Contact Us

If you want to talk to us about the website or any queries relating to your booking please call 01895 263000.

If you would like to write to us please direct correspondence to:

Firezza Limited
Hunton House,
Highbridge Industrial Estate,
Oxford Road,
Uxbridge,
UB8 1LX.

We are always seeking to improve the customer experience. If there is anything you think we could do better please don't keep it to yourself, let us know. We care about what we do and we genuinely value your feedback.

Our Menu and Prices

We reserve the right to change menu, offers, prices and delivery charges without notice. Standard offers, promotional offers and coupon codes cannot be used in conjunction with any other discount or special offer. A 1/2 metre is considered as 2 pizzas (2 x 1/4m) which come together as one (it's made for sharing). If you see 'Individual Pizza' featured anywhere, it refers to a single 1/4m on its own.

Some items on the menu may contain nuts and other allergens, please ask one of our staff if you are not sure. For all allergens information see here.

Where applicable, all prices are inclusive of VAT at standard rate.

My Firezza Loyalty Programme

  • For every £1 spent with us you will receive one MY FIREZZA point
  • Collect 100 of the MY FIREZZA points and receive £10.00 off your next online order
  • Points can be redeemed in combination with meal deals and existing discounts
  • Minimum delivery charges apply when points redeemed
  • At present the loyalty scheme is available for online orders only
  • The Maximum number of redemption points in one use is 300 which is the equivalent of £30
  • Redemption is always available for the next order, once 100 points have been reached
  • If your Firezza Loyalty points are not redeemed within 12 months of the date the points were earned or else they will be lost

Sale of Alcohol

It is a criminal offence to sell intoxicating liquor to a person under the age of 18. We support a photographic driving licence, passport, or proof of age cards, which are accredited by the Proof of Age Standards Scheme (PASS). Cards accredited by the scheme show a photograph, details of the person's age and a PASS hologram. If you cannot produce valid photographic identification, the sale will be refused.

Ordering Online

You have the option of making full payment online at the time of ordering. If you choose to do so, you can pay by cash on delivery or collection.

Online orders and any subsequent payments made to Firezza Ltd are strictly non refundable and cannot be cancelled.

Online orders have a £10 minimum spend. However for orders under £14.45 we will ask you to pay an additional surcharge of £3 for delivery. You can instead add additional dishes if you do not wish to pay the £3.

Firezza Limited reserves the right to cancel, amend, change or withdraw any offer or promotion at any time.

Cancellations & Refunds

Firezza Limited offer a standard no refund policy on all orders made, either by online delivery, collection or by walk-in. If you wish to cancel your order, you will not be offered a refund, this includes any other fees and surcharges.

If you have a complaint to raise about your experience online, from a delivery or a store, please get in touch with us directly from our feedback page.

Data Protection, Privacy & Security

We have structured our website so you can visit us and obtain information easily. Once you choose to provide us with any information by which you can be identified, you can be sure that it will only be used in accordance within the data protection laws.

Privacy Policy Statement

You can read our fully privacy policy here.

Firezza may contact you about deals that might interest you. If you have not unticked the opt-in boxes on our website, you gave us your consent to receive marketing communications by email, text, post or other electronic means. If you do not wish to receive such communications or have further questions, please email info@firezza.com or click on the unsubscribe link in our newsletter to opt-out from our email database. Firezza takes your privacy very seriously and the information you provide will be held under the Data Protection Act 1998.

Email Communications

Once you've made an order with us, you will receive an automatic email or SMS confirmation. In addition, a thank you email asking for feedback will be sent to you after your booking date.

In the future this may extend to a Newsletter which will include news, views and information (if you have requested this type of information). We may also send you offers or messages that we feel may be of interest to you.

You can unsubscribe from these emails at any time by clicking unsubscribe on the email link provided.

We do not share your electronic information with any third party unless you have explicitly stated you are happy for us to do that. This excludes data shared between any group companies that run, manage or own Firezza Limited.

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Standard Competition Terms

We are Firezza (Company number 04158876) whose registered office is at Hunton House, Highbridge Estate, Oxford Road, Uxbridge, UB8 1LX ('we' or us') and we are the promoter of our prize draws.

  1. You must be a resident of and be aged 18 or over to enter our prize draws.
  2. Employees of Firezza (or any other companies in the same group as PizzaExpress Group) are not eligible to enter any of our prize draws. No employee of any organisation professionally involved in a prize draw and no close relatives of any of those employees, are eligible to enter the prize draw.
  3. Proof of identity and age may be required when claiming a prize.
  4. We are not obliged to accept any entry for a prize draw which does not comply with these Rules or any additional rules set out in our Promotional Material for the prize draw. In addition, we may discount any entry which is incomplete or corrupted or which contains any information which we reasonably believe is false or inaccurate.
  5. We reserve the right to discount any entry to competitions which are received by us after the closing date and time for the individual competitions.
  6. We reserve the right to substitute any prize for an alternative prize of a similar nature and an equal or greater value.
  7. No cash alternative is available for any prize.
  8. Any illustration or descriptions given to the prizes available are given as our ‘best representation’ and any prizes delivered may differ from the original advertised.
  9. Winners of a prize draw can be drawn at random
  10. Winners will be notified as soon as reasonably possible following a draw. If we are not reasonably able to contact the winner of any prize, we may disqualify the prize winner and draw a new winner for that prize.
  11. Prizes will be distributed to the winners of a prize draw within 30 days of the closing date and time of the prize draw.
  12. You acknowledge and agree that the names of the winners of a prize draw and the name of their home county may be made available by us for a period of 30 days after the closing date and time for the prize draw.
  13. Any person may obtain these details from us by submitting a written request to us at Firezza Limited, Hunton House, Highbridge Estate, Oxford Road, Uxbridge, UB8 1LX.
  14. You agree that we may use, reproduce, distribute, prepare derivative works of and display the content of your entry in any form and in or on any media at any time anywhere in the world and may allow others to do the same.
  15. We may use your personal details (and may share your personal details with any third parties who run our marketing or promotional activities) for the purposes of administering the prize draw you have entered and for any other purpose outlined in these competition terms and conditions.
  16. You agree that we may use your name and your photograph for the promotion of our goods and services and to publicise the prize draw you have entered. We reserve the right at any time to cancel any prize draw or at any time, to amend these Rules and any other terms and conditions for a prize draw contained in the Promotional Material for the prize draw. Any amendments will be published here.
  17. Additional entries made online will be void (your first entry will only be valid). No responsibility can be accepted for entries lost, delayed or corrupted, or due to computer error in transit.
  18. These Rules and any other terms and conditions for a prize draw, are governed by English law.

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Voucher and Promotional Terms

Our standard voucher and promotional terms cover the standard restrictions across all Firezza promotional items. Please note that a specific offer may have supplementary restrictions and conditions attached. It will be located on this page. Can't find what you are looking for? Contact us for more details or to report a problem.

Standard Terms for voucher & promotional items:

  • Vouchers issued by Firezza will always contain an ‘up to the value’ or discount percentage amount
  • No cash alternatives and the difference in order value to the ‘up to value’ amount will not be given in change or credit
  • Vouchers can only be used in a single order only. They cannot be re-used
  • Delivery and Admin Fees, along with surcharges cannot be used within the voucher values limit
  • Voucher can only be used on menu items stated under the conditions
  • Vouchers will carry an expiry date, after this date the voucher can no longer be used
  • In the event a voucher is missing an expiry or start date, the voucher will become invalid
  • Vouchers cannot be extended
  • Delivery can only be made within existing delivery zones, there are no special exemptions
  • Promoted offer is always subject to availability
  • Substitution is not allowed unless availability is a problem. Our kitchen will contact you regarding this and may offer suitable substitute options where applicable
  • Prices may change at short notice, we reserve the right to amend and withdraw the offer at any given time
  • Standard terms and conditions apply

£24.95 Sharing Meal

  • Deal includes 2 x quarter metre pizzas (comes as a half metre, designed for sharing) including seasonal items / CYO.
  • Selection of sides / desserts included are Wild Rocket Salad, Focaccia di Bufala, Gourmet Marinated Olives, Potato Wedges, Mozzarella Dippers, Garlic Pizza Bread, Garlic Pizza Bread + Mozzarella, Tiramisu & Banoffee Pie.
  • 2 x dips of your choice
  • Excludes Gluten Free Pizza Base (+£2)
  • Standard terms and conditions and standard terms for voucher & promotional items apply

£15.95 Meal for One

  • Deal includes 1 x quarter metre pizzas including seasonal items / CYO
  • Selection of sides / desserts included are Wild Rocket Salad, Focaccia di Bufala, Gourmet Marinated Olives, Potato Wedges, Mozzarella Dippers, Garlic Pizza Bread, Garlic Pizza Bread + Mozzarella, Tiramisu & Banoffee Pie.
  • 2 x dips of your choice
  • Excludes Gluten Free Pizza Base (+£2)
  • Standard terms and conditions and standard terms for voucher & promotional items apply

2 for £6 Side & Dessert Deal

  • Options include Wild Rocket Salad, Focaccia di Bufala, Gourmet Marinated Olives, Potato Wedges, Mozzarella Dippers, Garlic Pizza Bread, Garlic Pizza Bread + Mozzarella, Tiramisu & Banoffee Pie
  • Standard terms and conditions and standard terms for voucher & promotional items apply

3 For 2 Wine Deal

  • Cheapest item is free
  • Available on all Wine and Sparkling bottles
  • Standard terms and conditions and standard terms for voucher & promotional items apply

3 For 2 Drinks Deal

  • Cheapest item is free
  • Available on all soft drinks and beers (small and large)
  • Standard terms and conditions and standard terms for voucher & promotional items apply

Free Dessert, Side Order or Drink - Voucher Cards

  • Free dessert, side or drink are a selection from our full menu
  • Side orders & select desserts, same as included in our 2 For £6 deals
  • Drinks are soft drinks only, max value £1.45
  • Redeemable for online orders only
  • Card must be handed over to delivery or in-store team to validate
  • Standard terms and conditions and standard terms for voucher & promotional items apply

Free Pizza - Voucher Cards

  • Any individual 1/4m pizza including seasonal specials - excluding Create Your Own Legend options
  • Redeemable for online orders only
  • Card must be handed over to delivery or in-store team to validate
  • Standard terms and conditions and standard terms for voucher & promotional items apply

25% Off Pizza - March 2017

  • 25% off pizza only (includes either individual 1/4m or half metre (2 x 1/4m) sharing option
  • Cannot be used in conjunction with any meal packages that include pizza (no double discounts available within discounted meals)
  • Valid until the 31st of March 2017
  • Select stores / postcodes only (Milton Keynes, Exeter, Staines, Hampstead, Reading and Dulwich)
  • We reserve the right to restrict this offer to specific postcodes within included promotional stores
  • Customer must use offer the promotional stated offer code in the online order, or quote over the phone
  • Standard terms and conditions and standard terms for voucher & promotional items apply

Lunchbox Specials - Midweek Treats

  • Instore offer only, available Monday to Friday before 5pm
  • Cannot be delivered
  • Options are £6 Pizzetta and soft drink OR £9 Pizzetta and selected side
  • Choose toppings from any standard pizza menu item OR CYO with up to 3 toppings
  • Selected sides include Wild Rocket Salad, Gourmet Marinated Olives, Potato Wedges, Mozzarella Dippers
  • Standard terms and conditions and standard terms for voucher & promotional items apply

Student Deals

  • Feed 5 for £5 each relates to the collection special @ £25 total order value for two Half Metre pizzas (which are made up of 4 x 1/4m)
  • Feed 5 for £6 each relates to the delivery specials @ £30 total order value for two Half Metre pizzas (which are made up of 4 x 1/4m)
  • £10 Sides / Dessert special relates to 4 x selected sides OR desserts student special for £10 deal. Options include Wild Rocket Salad, Focaccia di Bufala, Gourmet Marinated Olives, Potato Wedges, Mozzarella Dippers, Garlic Pizza Bread, Garlic Pizza Bread + Mozzarella, Tiramisu & Banoffee Pie
  • Pizza Hour is a special 1 hour special at select stores and select times. Manager discretion applies and customer can get ANY individual pizza for £5 on collection
  • Customer MUST have a valid and in date Student ID to claim the discount. If the order is made online, you will be asked to show your ID by the delivery driver or store team on collection.
  • If we deliver the order to you OR you come into store to collect and a valid Student ID is not presented when asked, we will request full payment of the whole order at standard price. If you refuse, your household will be marked as ‘blocked’ and no longer be able to order from any Firezza store in the future.
  • Standard terms and conditions and standard terms for voucher & promotional items apply

Double Up Day - £2 Second Pizza Special

  • Valid on selected days only. Our Specials page will confirm whether the offer is running on that specific day (or not)
  • Offer may change at short notice
  • Buy any individual (single quarter metre) pizza for delivery, and receive your 2nd individual (single quarter metre) pizza for just £2 additional
  • Not valid on collection
  • Online orders and phone orders only
  • A valid code is required when ordering, to qualify
  • Offer excludes Gluten Free Pizza Base (this comes at an additional charge of £2)
  • Cheapest priced pizza will be reduced to £2 in your basket
  • This deal is not combinable with any other offers / discounts that affect the price of a pizza within the order
  • Standard terms and conditions and standard terms for voucher & promotional items apply

Buy 1 Get 1 Half Price Special

  • Offer may change at short notice
  • Buy any pizza (individual 1/4m or half metre, dependant on the specific offer advertised) and get a second pizza for half price
  • Not valid on collection
  • Online orders and phone orders only
  • A valid code is required when ordering, to qualify
  • Offer excludes Gluten Free Pizza Base (this comes at an additional charge of £2)
  • Cheapest priced pizza will be reduced to half price in your basket
  • This deal is not combinable with any other offers / discounts that affect the price of a pizza within the order
  • Standard terms and conditions and standard terms for voucher & promotional items apply

Refer a friend scheme

Lucky enough to have had a friend refer you to Firezza? These are the conditions on your first purchase from Firezza.

  • Options include Wild Rocket Salad, Focaccia di Bufala, Gourmet Marinated Olives, Potato Wedges, Mozzarella Dippers, Garlic Pizza Bread, Garlic Pizza Bread + Mozzarella, Tiramisu & Banoffee Pie
  • Vouchers have an expiry of 30 days after receiving
  • Standard terms and conditions and standard terms for voucher & promotional items apply

If you received our referral free pizza offer:

  • The code gives you up to £10.75 worth of free pizza on any of our Half Metre options for delivery only
  • We sell pizzas by the Quarter Metre or Half Metre. The price online you see always displays the ‘per quarter metre price’
  • Our Half Metre is discounted versus if you ordered a single pizza on its own. Every Half Metre will come as a long sharing pizza and you can choose which quarter you want on either side. Go Half and Half
  • Voucher code works when you add ANY 2 x quarter metres to your basket. You will be able to get one side completely free (up to value of £10.75 – so any pizza type). The other side will be priced at the already discounted rate
  • This excludes ‘Individual Quarter Metres’. Only valid on Quarter Metres that come as part of a Half Metre
  • Code only works online, direct at www.firezza.com
  • Please take a look on our website for minimum delivery prices and other conditions
  • If you want to have your half metre on collection, that’s cool as well. But the ‘up to value’ for this code will be £8.95. Same way to order as above

March & April Delivery Menu Discounts

  • 40% off on collection, relates to discount of an individual quarter metre pizza versus ordering the same as a delivery
  • 20% off on a "sharing pizza" (2 x quarter metre as a single half metre), relates to the discount on delivery orders. Compared to ordering two individual quarter metres on their own. This offer does not apply to collection orders

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Spring Print Menu Disclaimer

Please note our latest menu disclaimer statement. This applies to our current printed delivery and collection menu.

We reserve the right to change menu, offers, prices and delivery charges without notice. Delivery areas apply and can change without notice; please ask your local store whether you are within delivery area. Special offers and codes cannot be used in conjunction with any other discount or special offer. To help with your ordering, a large pizza is classed as half metre and regular pizza is quarter metre size, be sure to order the right size at time of purchase. We accept payment by cash, Visa, Mastercard, Maestro and AMEX. We cannot serve or deliver alcoholic beverages to persons under 18 years of age. Proof of age will be required, and we employ the challenge 21 scheme. We reserve the right to refuse delivery. Some items on the menu may contain nuts, please ask one of our staff if you are not sure. Minimum delivery of £10 applies, with £3 surcharge on orders under £14.45. For safety, delivery drivers only deliver to the main door / reception and carry less than £10. Descriptions and images are for illustrative purposes only. Your details may be used by Firezza for marketing purposes once you have placed your order. Your details will never be sold to third parties and we will keep them secure. Firezza is a registered name of Firezza Limited. Copyright 2017 Firezza Limited. See website for terms and conditions, allergen information and latest opening hours. This menu and the offers within it, expire on 30/04/2017.

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