Firezza - Demand Proper Pizza

Standard Terms and Conditions

Please make sure you have read our Terms and Conditions (this page), Website Terms of Use, Privacy and Cookie Policy before proceeding with your order.

It is essential to note that refunds and cancellations cannot be made to online orders apart from in exceptional circumstances.

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Offers & Promotions
Student Offers & Promotions
Corporate Offers & Promotions
Competitions
Print Menu Disclaimer

Contact Us

If you want to talk to us about the website or any queries relating to your order please call our Head Office on 0208 555 6567, 10am - 5pm, Monday to Friday only.

If you would like to write to us please direct correspondence to:

Our Registered Address:

Firezza Limited, 10 Prize Walk, East Village, Stratford, E20 1AD.

Company No. 04158876

We are always seeking to improve the customer experience. If there is anything you think we could do better please don't keep it to yourself, let us know. We care about what we do and we genuinely value your feedback.

Menu and Prices

Firezza reserves the right to change the menu, offers, prices and delivery charges without notice. Standard offers, promotional offers and promotional codes cannot be used in conjunction with any other discount or special offer. A 1/2 metre is considered as 2 pizzas (2 x 1/4m) which come together as one pizza (you can have different toppings on each half). If you see 'Individual Pizza' featured anywhere, it refers to a single 1/4m pizza on its own.

Some items on the menu may contain nuts and other allergens, please ask one of our staff if you are not sure. For all allergens information see here.

Where applicable, all prices are inclusive of VAT at the standard rate.

My Firezza Loyalty Programme

  • For every £1 spent with us you will receive 1 FIREZZA point
  • Collect 100 points and you will receive £10.00 off your next online order
  • Points can be redeemed in combination with meal deals and existing discounts
  • Minimum delivery charges apply when points are redeemed
  • At present, the loyalty scheme is available for online orders only
  • The maximum number of redemption points in one use is 300 which is the equivalent of £30
  • Redemption is always available for the next order, once 100 points have been reached
  • If your Firezza Loyalty points are not redeemed within 12 months of the date the points were earned they will be lost

Sale of Alcohol

It is a criminal offence to sell intoxicating liquor to a person under the age of 18. We support a photographic driving licence, passport, or proof of age cards, which are accredited by the Proof of Age Standards Scheme (PASS) as proof of age. Cards accredited by the scheme show a photograph, details of the person's age and a PASS hologram. If you cannot produce valid photographic identification, the sale will be refused. This applies to delivery and collection orders.

Ordering Online

You have the option of making full payment online at the time of ordering. Alternatively, you can pay by cash on delivery or collection.

Online orders and any subsequent payments made to Firezza Limited are strictly non refundable and cannot be cancelled.

All online delivery orders have a £11.99 minimum spend, including those with promotional discounts.

Firezza Limited reserves the right to cancel, amend, change or withdraw any offer or promotion at any time.

Cancellations & Refunds

Firezza Limited offer a standard no refund policy on all orders made, either online for delivery or collection, or by walk-in. If you wish to cancel your order you will not be offered a refund, this includes any other fees and surcharges.

If you have a complaint to raise about your experience online, from a delivery or a store, please get in touch with us directly from our feedback page.

Data Protection, Privacy & Security

We have structured our website so you can visit us and obtain information easily. Once you choose to provide us with any information by which you can be identified, you can be sure that it will only be used in accordance within the data protection laws.

Privacy Policy Statement

You can read our fully privacy policy here.

Firezza Limited may contact you about promotions that might interest you. If you have ticked the opt-in boxes on our website, you have given your consent to receive marketing communications by email, text, post or other electronic means. If anytime you do not wish to receive such communications or have further questions, please email info@firezza.com or click on the unsubscribe link in our newsletter to opt-out from our email database. Firezza takes your privacy very seriously and the information you provide will be held under the Data Protection Act 1998.

Marketing Communications

Once you've made an order with us, your email address and personal details will be used for marketing communications from Firezza Limited. This will include details of our latest promotions, news and information on Firezza Limited. This may include marketing communications received through: emails, phone calls, SMS and post.

You can unsubscribe from our marketing communications at any time. To unsubscribe from emails you will need to click unsubscribe on the email link provided. If you wish to unsubscribe from SMS marketing you will need to send an SMS to +447860064063 containing the word FIRESTOP. Alternatively you can email csaba.biro@firezza.com to opt-out of any marketing communications.

We do not share your electronic information with any third party unless you have explicitly stated you are happy for us to do so. This excludes data shared between any Group Companies that run, manage or own Firezza Limited.

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Voucher and Promotional Terms

All Firezza Limited offers and promotions are covered by these standard terms and conditions. All offers may be subject to supplementary restrictions and conditions which will be detailed on this page below. If you can't find what you are looking for please email info@firezza.com for more details.

Standard Terms for Offers & Promotions:

  • Firezza Limited reserves the right to amend, cancel or change all offers and promotions at any time, without notice.
  • All promotions and offers cannot be used in conjunction with any other discount, staff discount or offer.
  • Minimum delivery value of £11.99 will still apply when a promotion or offer is applied. The minimum order value relates to the basket value after promotional discounts have been applied.
  • All promotions and offers do not apply to orders from our Dean Street location.
  • Vouchers issued by Firezza Limited will always contain an ‘up to the value’ or discount percentage amount
  • No cash alternatives and the difference in order value to the ‘up to value’ amount will not be given in change or credit
  • Vouchers can only be used in a single order only. They cannot be re-used
  • Delivery and Admin Fees, along with surcharges cannot be used within the voucher values limit
  • Voucher can only be used on menu items stated under the conditions
  • Vouchers will carry an expiry date, after this date the voucher can no longer be used
  • In the event a voucher is missing an expiry or start date, the voucher will become invalid
  • Vouchers cannot be extended
  • Delivery can only be made within existing delivery zones, there are no special exemptions
  • Promoted offers are always subject to availability
  • Substitution is not allowed unless availability is a problem. Our kitchen will contact you regarding this and may offer suitable substitute options where applicable

Double Bubble

  • Offer entitles you to one side dish or dessert for £3 when you order another side or dessert at full price
  • Offer is valid for delivery orders only, subject to availability.
  • This promotion is only available at selected times. See marketing for more information.
  • Promotion cannot be used in conjunction with any other discount or promotion.

15% off pizza

  • Offer entitles you to 15% off the total value of pizza in your order only and can be applied to any pizzas in your order.
  • Offer is valid for online delivery orders only, subject to availability.
  • This promotion is only available at selected times. See marketing for more information.
  • Customer must enter promo code provided to apply this promotion. Promo codes are case sensitive and single use only.
  • Discount does not apply to delivery charges and minimum delivery values still apply on basket value after discount has been applied.
  • Promotion cannot be used in conjunction with any other discount or promotion.
  • Gluten FREE base is not included.

20% off pizza

  • Offer entitles you to 20% off the total value of pizza in your order only and can be applied to any pizzas in your order.
  • Offer is valid for online delivery orders only, subject to availability.
  • This promotion is only available at selected times. See marketing for more information.
  • Customer must enter promo code provided to apply this promotion. Promo codes are case sensitive and single use only.
  • Discount does not apply to delivery charges and minimum delivery values still apply on basket value after discount has been applied.
  • Promotion cannot be used in conjunction with any other discount or promotion.
  • Gluten FREE base is not included.

33% off pizza

  • Offer entitles you to 33% off the total value of pizza in your order only and can be applied to any pizzas in your order.
  • Offer is valid for online delivery orders only, subject to availability Sunday to Thursday 5pm - 11pm
  • This promotion is only available at selected times. See marketing for more information.
  • Customer must enter promo code provided to apply this promotion. Promo codes are case sensitive and single use only.
  • Discount does not apply to delivery charges and minimum delivery values still apply on basket value after discount has been applied.
  • Maximum number of pizza to redeem to one address per day is 8 x 1/4m pizza.
  • Gluten FREE base is not included.

Collect & Save Promotion

  • Promotion is only available on collection orders.
  • Discount is automatically applied at checkout on pizza only. Where orders contain other non-pizza items, discount will only be applied to the pizzas in that order.
  • Promotion entitles a customer to any 1/4m pizza for £9.99, or to any 1/2m pizza for £9.99 + an extra £5.99.
  • Promotion can be applied multiple times.
  • Promotion cannot be used in conjunction with any other discount or promotion.
  • Gluten FREE base is not included.

Double Up Day Deal

  • Purchase any individual 1/4m pizza and your second individual 1/4m pizza will be £2
  • Discount automatically applied at checkout
  • Discount is applied to cheapest pizza
  • Customer must enter promo code provided to apply this promotion. Promo codes are case sensitive.
  • Promotion is only available on specific days and may be withdrawn at short notice.
  • Promotion cannot be used in conjunction with any other discount or promotion.
  • Offer excludes Gluten-Free bases or Buffalo Mozzarella D.O.P. upgrades which will be charged at standard prices. Vegan cheese is available at no extra charge.
  • Gluten FREE base is not included.

25% off a £25+ spend

  • Receive 25% off your total basket value when you spend £25 or more.
  • Offer is only available on online delivery orders only, subject to availability.
  • This promotion is only available at selected times. See marketing for more information.
  • Customer must enter promo code provided to apply this promotion. Promo codes are case sensitive.
  • Discount does not apply to delivery charges and minimum delivery values still apply on basket value after discount has been applied.
  • Promotion cannot be used in conjunction with any other discount or promotion.

MEGA WEEK BOGOF any ind 1/4m delivered pizza

  • Offer is available for ind. 1/4m pizzas only
  • Offer is valid for online delivery orders only
  • Offer is subject to availability.
  • Customer must enter promo code provided to apply this promotion. Promo codes are case sensitive.
  • MEGA WEEK offer is valid in selected stores only. London Bridge store excluded.
  • Minimum delivery values still apply on basket value after discount has been applied.
  • Promotion cannot be used in conjunction with any other discount or promotion.
  • Gluten FREE base is not included.
  • Offer expires at 23.59 5th August 2018.

50% off any 1/4m pizza

  • Offer is available for 1/4m pizzas and can be applied to individual 1/4m pizzas or 1/4m pizzas selected as part of a 1/2m pizza.
  • Offer can be applied to a maximum of 4 1/4m pizzas. Either 4 x individual 1/4m pizzas or 2 x 1/2m pizzas.
  • Offer is valid for online delivery orders only.
  • Offer is subject to availability.
  • Customer must enter promo code provided to apply this promotion. Promo codes are case sensitive.
  • Minimum delivery values still apply on basket value after discount has been applied.
  • Promotion cannot be used in conjunction with any other discount or promotion.
  • Gluten FREE base is not included.

50% Off Individual 1/4m pizza

  • Offer is available for individual 1/4m pizzas only.
  • Offer is valid for online delivery orders only.
  • This promotion is only available at selected times. See marketing for more information.
  • Customer must enter promo code provided to apply this promotion. Promo codes are case sensitive.
  • Discount applies to delivery charges and minimum delivery values still apply on basket value after discount has been applied.
  • Promotion cannot be used in conjunction with any other discount or promotion.
  • Gluten FREE base is not included.

Buy one, get one free pizzas

  • Offer entitles you to buy one, get one free on any pizza.
  • ‘Free’ pizza must be the same size as the first pizza ordered. Cheapest pizza is free.
  • Offer is valid for online delivery orders only.
  • This promotion is only available at selected times. See marketing for more information.
  • Customer must enter promo code provided to apply this promotion. Promo codes are case sensitive and single use only.
  • Discount applies to delivery charges and minimum delivery values still apply on basket value after discount has been applied.
  • Promotion cannot be used in conjunction with any other discount or promotion.

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Student Promotions & Offers

  • All student deals will require proof of eligibility on delivery or collection.
  • Firezza Limited reserves the right to refuse delivery if no proof is available.
  • If we attempt to deliver the order to you OR you come into store to collect your order and a valid Student ID is not presented when asked, we will request full payment of the whole order at standard price. If you refuse, your household will be marked as ‘blocked’ and no longer be able to order from any Firezza store in the future.

Collection Only: Two 1/2 Meter Pizzas: £25

  • Promotion valid on online orders for collection only.
  • Not available for delivery (psst! see the delivery offer below).
  • Get two half meter pizzas (made up of 4 x 1/4m pizzas or two full 1/2 meter pizzas) for £25
  • Customer must enter promotion code at checkout to apply promotion.
  • Promotion codes are case sensitive.
  • Promotion cannot be used in conjunction with any other discount or promotion
  • Offer excludes Gluten-Free bases or Buffalo Mozzarella D.O.P. upgrades which will be charged at standard prices. Vegan cheese is available at no extra charge.

Delivery Only: Two 1/2 Meter Pizzas: £30

  • Promotion valid on online orders for delivery only.
  • Not available for collection (psst! see the collection offer above).
  • Get two half meter pizzas (made up of 4 x 1/4m pizzas or two full 1/2 meter pizzas) for £30
  • Customer must enter promotion code at checkout to apply promotion.
  • Promotion codes are case sensitive.
  • Promotion cannot be used in conjunction with any other discount or promotion
  • Offer excludes Gluten-Free bases or Buffalo Mozzarella D.O.P. upgrades which will be charged at standard prices. Vegan cheese is available at no extra charge.

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Standard Competition Terms

We are Firezza Limited (Company number 04158876) whose registered office is at 10 Prize Walk, London, E20 1AD ('we' or us') and we are the promoter of our prize draws.

  1. You must be a UK resident of and be aged 18 or over to enter our prize draws.
  2. Employees of Firezza Ltd (or any other companies in the same group as PizzaExpress Group) are not eligible to enter any of our prize draws. No employee of any organisation professionally involved in a prize draw and no close relatives of any of those employees, are eligible to enter the prize draw.
  3. Proof of identity and age may be required when claiming a prize.
  4. We are not obliged to accept any entry for a prize draw which does not comply with these rules or any additional rules set out in our promotional material for the prize draw. In addition, we may discount any entry which is incomplete or corrupted or which contains any information which we reasonably believe is false or inaccurate.
  5. We reserve the right to discount any entry to competitions which are received by us after the closing date and time for the individual competitions.
  6. We reserve the right to substitute any prize for an alternative prize of a similar nature and an equal or greater value.
  7. No cash alternative is available for any prize.
  8. Any illustration or descriptions given to the prizes available are given as our ‘best representation’ and any prizes delivered may differ from the original advertised.
  9. Winners of a prize draw can be drawn at random
  10. Winners will be notified as soon as reasonably possible following a draw. If we are not reasonably able to contact the winner of any prize, we may disqualify the prize winner and draw a new winner for that prize.
  11. Prizes will be distributed to the winners of a prize draw within 30 days of the closing date and time of the prize draw.
  12. You acknowledge and agree that the names of the winners of a prize draw and the name of their home county may be made available by us for a period of 30 days after the closing date and time for the prize draw.
  13. Any person may obtain these details from us by submitting a written request to us at Firezza Limited, 10 Prize Walk, London, E20 1AD.
  14. You agree that we may use, reproduce, distribute, prepare derivative works of and display the content of your entry in any form and in or on any media at any time anywhere in the world and may allow others to do the same.
  15. We may use your personal details (and may share your personal details with any third parties who run our marketing or promotional activities) for the purposes of administering the prize draw you have entered and for any other purpose outlined in these competition terms and conditions.
  16. You agree that we may use your name and your photograph for the promotion of our goods and services and to publicise the prize draw you have entered. We reserve the right at any time to cancel any prize draw or at any time, to amend these Rules and any other terms and conditions for a prize draw contained in the Promotional Material for the prize draw. Any amendments will be published here.
  17. Additional entries made online will be void (your first entry will only be valid). No responsibility can be accepted for entries lost, delayed or corrupted, or due to computer or technical errors in transit.
  18. These rules and any other terms and conditions for a prize draw, are governed by English Law.

August Facebook Contest

  1. To Enter - Fill in details and answer the multiple choice question via the Facebook Contest page
  2. Dates - Wed 15th July (10:00) - Fri 17th July (12:00) 2018
  3. To Win - Participants have to guess the correct multiple choice question and will then be put into a draw where one participant will be selected at random
  4. Announce - The winner and right answer will be announced on Fri 17th July 2018 via the Firezza Facebook Page
  5. Contacting the winner - The winner will be contacted by email they entered into the draw by a member of the Firezza team with the details to claim their prize
  6. Prize - £50 worth of Firezza Points. Participants have up to 30 days to claim their prize
  7. Delivery - Firezza will arrange delivery of the prize to the winner's address. Upon arrival, the winner has to take a photo of themselves with the prizes for Firezza to share across their social media with the hashtags #Firezza #DineInStore
    1. Comments that are added to Facebook Comments will be included

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Printed Menu Disclaimer

This disclaimer applies to our print menu and expires on 31.05.18.

We reserve the right to change the menu, offers, prices and delivery charges without notice. Delivery areas apply and can change without notice; please ask your local store whether you are within the delivery area. Special offers and promo codes cannot be used in conjunction with any other discount or promotion. To make it easier to order, a large pizza is classed as half metre and regular pizza is quarter-metre size, be sure to order the right size at the time of purchase. We accept payment by cash, Visa, MasterCard, Maestro and AMEX. We cannot serve or deliver alcoholic beverages to persons under 18 years of age. Proof of age will be required, and we employ the challenge 21 scheme. We reserve the right to refuse delivery. Some items on the menu may contain nuts, please ask our staff if you are unsure. Minimum delivery of £11.99 per order applies. For safety, delivery drivers will only deliver to the main door or reception area and all carry less than £10 in cash. Descriptions and images are for illustrative purposes only. Your details may be used by Firezza for marketing purposes once you have placed your order. Your details will never be sold to third parties and they will be kept securely. Firezza is a registered name of Firezza Limited. Copyright 2018 Firezza Limited.

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