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It is essential to note that refunds and cancellations cannot be made to online orders apart from in exceptional circumstances.
If you want to talk to us about the website or any queries relating to your order please call our Head Office on 0208 555 6567, 10am - 5pm, Monday to Friday only. If you would like to write to us please direct correspondence to:
Our Registered Address:
Firezza Limited, 10 Prize Walk, East Village, Stratford, E20 1AD.
Company No. 04158876
We are always seeking to improve the customer experience. If there is anything you think we could do better please don't keep it to yourself, let us know. We care about what we do and we genuinely value your feedback.
Firezza reserves the right to change the menu, offers, prices and delivery charges without notice. Standard offers, promotional offers and promotional codes cannot be used in conjunction with any other discount or special offer. A 1/2 metre is considered as 2 pizzas (2 x 1/4m) which come together as one pizza (you can have different toppings on each half). If you see 'Individual Pizza' featured anywhere, it refers to a single 1/4m pizza on its own.
Some items on the menu may contain nuts and other allergens, please ask one of our staff if you are not sure. For all allergens information see here.
Where applicable, all prices are inclusive of VAT at the standard rate.
It is a criminal offence to sell intoxicating liquor to a person under the age of 18. We support a photographic driving licence, passport, or proof of age cards, which are accredited by the Proof of Age Standards Scheme (PASS) as proof of age. Cards accredited by the scheme show a photograph, details of the person's age and a PASS hologram. If you cannot produce valid photographic identification, the sale will be refused. This applies to delivery and collection orders.
You have the option of making full payment online at the time of ordering. Alternatively, you can pay by cash on delivery or collection.
Online orders and any subsequent payments made to Firezza Limited are strictly non refundable and cannot be cancelled.
All online delivery orders have a £11.99 minimum spend, including those with promotional discounts.
Firezza Limited reserves the right to cancel, amend, change or withdraw any offer or promotion at any time.
Firezza Limited offer a standard no refund policy on all orders made, either online for delivery or collection, or by walk-in. If you wish to cancel your order you will not be offered a refund, this includes any other fees and surcharges.
If you have a complaint to raise about your experience online, from a delivery or a store, please get in touch with us directly from our feedback page.
We have structured our website so you can visit us and obtain information easily. Once you choose to provide us with any information by which you can be identified, you can be sure that it will only be used in accordance within the data protection laws.
Firezza Limited may contact you about promotions that might interest you. If you have ticked the opt-in boxes on our website, you have given your consent to receive marketing communications by email, text, post or other electronic means. If anytime you do not wish to receive such communications or have further questions, please email email@example.com or click on the unsubscribe link in our newsletter to opt-out from our email database. Firezza takes your privacy very seriously and the information you provide will be held under the Data Protection Act 1998.
Once you've made an order with us, your email address and personal details will be used for marketing communications from Firezza Limited. This will include details of our latest promotions, news and information on Firezza Limited. This may include marketing communications received through: emails, phone calls, SMS and post.
You can unsubscribe from our marketing communications at any time. To unsubscribe from emails you will need to click unsubscribe on the email link provided. If you wish to unsubscribe from SMS marketing you will need to send an SMS to +447860064063 containing the word FIRESTOP. Alternatively you can email firstname.lastname@example.org to opt-out of any marketing communications.
We do not share your electronic information with any third party unless you have explicitly stated you are happy for us to do so. This excludes data shared between any Group Companies that run, manage or own Firezza Limited.
All Firezza Limited offers and promotions are covered by these standard terms and conditions. All offers may be subject to supplementary restrictions and conditions which will be detailed on this page below. If you can't find what you are looking for please email email@example.com for more details.
We are Firezza Limited (Company number 04158876) whose registered office is at 10 Prize Walk, London, E20 1AD ('we' or us') and we are the promoter of our prize draws.
We reserve the right to change the menu, offers, prices and delivery charges without notice. Delivery areas apply and can change without notice; please ask your local store whether you are within the delivery area. Special offers and promo codes cannot be used in conjunction with any other discount or promotion. To make it easier to order, a large pizza is classed as half metre and regular pizza is quarter-metre size, be sure to order the right size at the time of purchase. We accept payment by cash, Visa, MasterCard, Maestro and AMEX. We cannot serve or deliver alcoholic beverages to persons under 18 years of age. Proof of age will be required, and we employ the challenge 21 scheme. We reserve the right to refuse delivery. Some items on the menu may contain nuts, please ask our staff if you are unsure. Minimum delivery of £11.99 per order applies. For safety, delivery drivers will only deliver to the main door or reception area and all carry less than £10 in cash. Descriptions and images are for illustrative purposes only. Your details may be used by Firezza for marketing purposes once you have placed your order. Your details will never be sold to third parties and they will be kept securely. Firezza is a registered name of Firezza Limited. Copyright 2019 Firezza Limited.
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